Emotional intelligence at work

Lesson plan overview

This upper-intermediate and advanced business English lesson is dedicated to the topic of emotional intelligence at work. Students will learn useful vocabulary to talk about feelings and different behaviours in the workplace, will watch a short video and will practise interview questions related to emotional intelligence.

Vocabulary: Students learn interesting expressions to talk about behaviour at work (e.g. lose your temper, build rapport, being eager to learn) and then they put each example into the correct category (people with high or people with low emotional intelligence). Then they discuss which behaviours they identify themselves with.

Listening: Students watch a video “What is emotional intelligence in the workplace”, which is divided into 4 parts. Students complete note-taking, gap-filling and True/False exercises as they watch the video. In a post-listening discussion,they share their opinions about the video and their personal experiences.

Speaking: Hiring for success. Students look at different job interview questions aiming to evaluate a candidate’s emotional intelligence. They practise answering the questions in pairs.

Idioms: The worksheet includes a vocabulary development activity about idioms about emotions (emotional rollercoaster, hold a grudge, go with your gut). The worksheet ends with a speaking activity using the idioms.

Homework: 3 research topics are suggested which aim to develop the topic further. The topics, combined with the additional resources provided on theenglishflows.com provide plenty of extra opportunities for contact with topic-related vocabulary in order to reinforce and enrich it

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Teacher’s lesson plan

Student’s worksheet

Student’s interactive PDF

Conversation cards PDF

Pre-class activities

To send the pre-class activities to your students, copy the link below.


Vocabulary matching


The first time you watch the video, pay special attention to the correct pronunciation of the following words:

1.through 2.helped   3.actually   4.reliable   5.strength   6.guide

Comprehension questions

In-class activities

Teacher’s lesson plan
Student’s worksheet

Conversation cards PDF

Student’s interactive PDF

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