Terms and Conditions

These terms and conditions (‘Terms’) apply to the www.theenglishflows.com website (the ‘Service’). The Service is provided by Stela Yordanova Daneva (“us”, “we” or “our”), NIE Y4082673A, whose registered office is situated at c/e Sol 98, 4D, Seville, Spain

If you use the Service, then you agree to be bound by the Terms below. If you do not accept these Terms, do not use the Service.


The following definitions and rules of interpretation apply in this agreement.

  • Agreement means the agreement between you and us incorporating these Terms for the provision of the Service.
  • Intellectual Property Rights means all patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered), and other similar rights wherever existing in the world, together with the right to apply for protection of the same.
  • Liability means the liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities arising from use of the Service.
  • Service means the service provided by us to you. Some of the services on the Website are free to access and others are only available on a paid-for basis (‘Subscription Service’).
  • Website means our Website at URL www.theenglishflows.com
  • You or your means the person or representative of an institution who uses the Service.
  • Subscription Plan means a paid-for subscription plan allowing you access to paid-for services.

Provisions of the Agreement

  • Access to the Website is partially free.
  • Registered users may download and make photocopies of files indicated on the Website as being available for this purpose for personal use or for pedagogical purposes with a class.
  • You must not (whether directly or indirectly) syndicate, sell or offer to sell any part of the Website or any content, files or data from the Website, whether publicly available or not.
  • You should be aware that content and applications may be removed from the Website with or without notice at any time and reliance on their continued availability is at your own risk.
  • Some of our content is made available as part of a paid-for Subscription service. You are not permitted to deliberately attempt to access that content without paying the applicable subscription fee.
  • Spanish law governs this Agreement and the parties submit to the jurisdiction of the Spanish courts.


Only one registration per person is allowed. You must keep your registration information up to date.

You must choose a personal email address which gives you frequent access to emails sent to that address, as we may need to be able to contact you. You must keep your password confidential. You warrant that you are authorized to supply this email address to us and that we can send emails to you at this address.

You must not:

  • impersonate or try to impersonate another person;
  • disclose your password to anyone else;
  • allow anyone else use to your account;
  • use anyone else’s account.

Standard accounts are for individual usage. You agree not to share your account with any other person unless your account is a group account or institution account, set up under separate arrangements with The English Flows. In the event of a breach of the above prohibition, The English Flows has the right to disable your Subscription without full or partial refund of the subscription costs.

You are responsible for everything done using your account, even if someone else is using your registration details without your knowledge. If you think that someone else may have access to, or be using, your password or account, you must tell us as soon as possible by emailing [email protected]

Payments and subscriptions


Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged. Prices on this Website are displayed including all applicable fees, taxes and costs.

Methods of payment

Information related to accepted payment methods are made available during the purchasing process.

Some payment methods may be subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Website.

All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If payment through the available methods fail or is refused by the payment service provider, we shall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by You.

Subscription period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (quarterly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.

At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or The English Flows cancels it.

Purchasing the Subscription entitles you to use the materials only while the Subscription is active.

Subscription cancellations

You may cancel Your Subscription renewal either through Your Account settings page or by contacting us.

Please note that cancelling your subscription does not affect your current billing period. Your access will remain active until the end of your current billing cycle and your card or bank account will no longer be charged. 

You will not receive a refund for the fees You already paid for Your current Subscription period.


You shall provide us with accurate and complete billing information including full name, address, state, zip code, and a valid payment method information.

Fee Changes

The English Flows, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The English Flows  will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.


We offer a number of free lessons for you to have an idea of the lessons. As a result, once you have upgraded your account, a refund is only be possible if BOTH of the following conditions are met:

  1. You have not downloaded any of our premium content.
  2. You made your refund request no later than 14 (fourteen) days after the billing cycle you wish to receive a refund for began.

Refunds are only possible for your current billing cycle (if you meet the requirements above).

We do not offer partial refunds.


Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain our exclusive property. Purchasing a subscription does not transfer any intellectual property rights to the subscriber, in particular it does not transfer any personal property or proprietary copyrights to the subject of the subscription. In particular, the subscriber has no right to make the materials publicly available in the original or changed versions, except for sharing the materials with their students in closed and private network environments.

The Service is protected by copyright, trademark, and other laws of both Spain and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.



Our Liability

The information contained on the Website is for information purposes only and does not constitute advice. You should check any information on the Website and use your own judgment before doing or not doing anything on the basis of what you see. We make no representations or warranties with respect to the Website or its contents. All warranties, including without limitation the implied warranties of satisfactory quality and fitness for purpose relating to the Website and/or its content and/or any website to which it is linked are excluded to the fullest extent permitted by law. No representations or warranties are given as to the accuracy or completeness of the information provided on the Website, or any website to which it is linked.

Except for liability for fraudulent misrepresentation or deliberate breach of these Terms by us, we are not liable for:

  • any action you may take as a result of relying on any information provided on the Website or for any loss or damage suffered by you as a result of you taking this action;
  • any dealings you have with third parties (e.g. other users, advertisers or promoters) that take place using or facilitated by the Website;
  • any liability for losses which are not a foreseeable or likely consequence of (a) your use of the Website, or (b) a breach of these Terms;
  • any business loss connected with your trade, business or profession.

We are not responsible if you cannot access the Website properly or at all or if some of its features are unavailable to you because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet or limitations in the capability of your accessing device.

We have no liability to you for any loss or inconvenience suffered from the unavailability or withdrawal of content and/or applications from the Website. We may withdraw content and/or applications from the Website at any time at our discretion, with or without notice to users.

The Website relies in part on software to work. Software has bugs. Whilst we will monitor the Website and try to fix bugs, we cannot guarantee that the Website or any individual feature of the Website will be error free, available all the time and/or free from viruses.

Maintenance of the Website

Making your use of the Website enjoyable means we need to fix bugs, install updates and do general diagnosis and maintenance of the Website, which may make the Website less accessible or available for your use during those times.

We also need to be able to do emergency maintenance and/or suspend access to the servers where, in our reasonable discretion, we see the need to do that. We will try to have the Website available again as soon as we think it is safe to do so.


Access to External Resources

Through this Website ,you may have access to external resources provided by third parties. You acknowledge and accept that The English Flows has no control over such resources and is therefore not responsible for their content and availability.

The English Flows uses the services of other entities, in particular YouTube. The English Flows does not guarantee the availability of the above-mentioned services and is not responsible for the lack of availability of services of other entities, interruption in their delivery, loss of data caused by the use of services of other entities. In the case of broken embedded or linked video files, the Administrator will replace broken links, if possible.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Links to Other Websites

Our Service may contain links to third-party web sites or services or embedded media that are not owned or controlled by the us.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide us. If for any reason such assignment is ineffective, You agree to grant The English Flows a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.


We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.



The Subscription Service is provided in its current form and we do not guarantee that the Service, or any element of the Service, will meet your particular requirements, purpose and/or expectations. We do not guarantee that any of the information and/or material provided in the Service is accurate or up-to-date.

We do not provide any warranty in respect of the Service, results, availability, and/or uninterrupted use of the Service due to any problem or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or traffic congestion on the internet or the Website.

Governing Law

We will try to solve any disagreements quickly and efficiently. If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting The English Flows. The WebSite Terms and Conditions, and any dispute concerning or relating to the web site or your use of the web site, shall be governed by Spanish Law without regard to conflict of laws principles. Any legal suits initiated against The English Flows shall be brought in the courts in, or nearest to, Seville, Spain as appropriate. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

The caption to each Section of these Site Terms are for convenience of reference only and shall be ignored in the construction or interpretation hereof.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Privacy Policy

Please refer to our Privacy Policy. You agree that they constitute part of these terms. You must read our Privacy Policy before you use the Service.

Contact Us

If you have any questions about the rights and restrictions above, please contact us at [email protected]