What happens to our returns?: Pre-class activities

Pre-class activities

Prepare for your class by completing these activities!

Vocabulary matching


The first time you watch the video, pay special attention to the correct pronunciation of the following words:

In fact, about 30 percent of items purchased online are sent back compared to just 10 percent of products bought in person at a brick and mortar store.
And those are hobbled by the supply chain crisis, too, and plagued by worker shortages, pushing the cost of a return up seven percent this year alone.
And as shoppers bear the hidden costs of returns, an estimated 5.8 billion tons of return packaging will wind up at landfills, generating a sobering 16 million tons of carbon dioxide.
How do you make it a little less environmentally damaging?

Comprehension questions